Politique d'expédition
Needs Trading Shipping Policy
Needs Trading is the operator of (https://needstrading.store/) ("Needs Trading USA"). By placing an order through this website, you agree to the terms below. These are provided to ensure both parties mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time, there may be stock discrepancies, and we may not be able to fulfill all your items at the time of purchase. In this case, we will fulfill the available products and contact you regarding whether you prefer to wait for restocking or receive a refund.
2. Shipping Costs
Shipping costs are calculated at checkout based on weight, dimensions, and destination of the items. Payment for shipping is collected with the purchase.
The final price at checkout includes the shipping cost. However, we currently offer free shipping within the United States of America.
3. Returns
3.1 Return Due to Change of Mind
Needs Trading accepts returns due to a change of mind as long as a return request is submitted within 3 to 5 days of receiving the item. The item must be returned in its original packaging, unused, and in resellable condition.
Return shipping costs are the responsibility of the customer.
Once returns are received and accepted, refunds will be issued as store credit for future purchases. We will notify you via email once the return is processed.
Needs Trading will refund the value of the returned goods but will NOT refund the original shipping cost.
You can read our Refund Policy for more details.
3.2 Warranty Returns
Needs Trading honors valid warranty claims if submitted within 90 days of receiving the item.
Customers must pre-pay return shipping, but we will reimburse shipping costs upon successful warranty approval.
Once we receive the item for a warranty claim, processing will take approximately 10 days. If approved, customers will receive one of the following options:
(a) A refund to the original payment method
4. Delivery Terms
4.1 Domestic Shipping Time
In general, domestic shipments take 2 to 7 days in transit.
4.2 International Shipping
Currently, we only ship within the United States of America and do not offer international shipping.
4.3 Dispatch Time
Orders are typically dispatched within 2 business days after payment confirmation.
Our warehouse operates Monday to Friday during standard business hours. Orders placed on national holidays will be processed on the next working day. We strive to minimize delays.
4.4 Change of Delivery Address
Delivery address changes can be made before the order is dispatched.
4.5 P.O. Box Shipping
Needs Trading ships to P.O. boxes using postal services. However, courier services cannot deliver to P.O. boxes.
4.6 Military Address Shipping
We ship to military addresses using USPS, but courier services are unavailable for these locations.
4.7 Items Out of Stock
If an item is out of stock, we will hold the order until it becomes available. Any in-stock items will be reserved while we wait.
4.8 Delivery Delays
If delivery time exceeds the estimated timeframe, please contact us for an investigation.
5. Tracking Notifications
Upon dispatch, customers receive a tracking link to monitor the shipment’s progress via the shipping provider.
6. Damaged Parcels in Transit
If a parcel arrives damaged, please reject it from the courier and contact our customer service immediately.
If the parcel is delivered without your presence and is damaged, contact us for the next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax is already included in the displayed product price on our website.
7.2 Import Duties & Taxes
Since we only ship within the United States of America, import duties and taxes do not apply.
8. Order Cancellations
If you need to cancel an order, we accept cancellations before the order is dispatched. If the order has already been shipped, please refer to our Refund Policy.
9. Insurance
All parcels are insured for loss or damage up to the value stated by the courier.
9.1 Damaged Parcels in Transit
We will process a refund or replacement once the courier completes the damage claim investigation.
9.2 Lost Parcels in Transit
We will process a refund or replacement once the courier confirms the parcel is lost.
10. Customer Support
For customer service inquiries, please contact us through our Contact Us page.